General Terms and Conditions

PREAMBLE

These General Terms and Conditions (“Terms and Conditions”) of Graaber amps s.r.o., Company ID No.: 220 93 249, with its registered office at Boleslavova 53/15, Nusle, 140 00 Prague 4, registered in the Commercial Register maintained by the Municipal Court in Prague, File No. C 410812, e-mail: customamps@graaber.cz, telephone: +420 241 740 326, website: www.jaazacoustics.com (“We” or the “Seller”), regulate, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of You, as buyers, and Us, as the seller, arising in connection with or on the basis of a purchase agreement (the “Agreement”), the subject matter of which is the supply of Goods.

The provisions of these Terms and Conditions form an integral part of the Agreement. The Agreement and the Terms and Conditions are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms and Conditions; this provision shall not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms and Conditions.

We generally conclude the Agreement with You using means of distance communication that make it possible to conclude the Agreement without the simultaneous physical presence of Us and You (in particular by e-mail, telephone or contact form). Our website is of a presentation nature and does not allow Goods to be ordered directly. It therefore constitutes an invitation to submit an offer, not an offer to conclude an agreement.

If any provision of the Terms and Conditions differs from what We have expressly agreed with You in an individual agreement (in particular in a written purchase, framework or dealer agreement or in an Order Confirmation), such specific agreement shall take precedence over the Terms and Conditions.

  1. CERTAIN DEFINITIONS
    1. “Price” means the monetary amount that You will pay for the Goods;
    2. “Delivery Price” means the monetary amount that You will pay for delivery of the Goods, including the price of packaging, if charged;
    3. “Total Price” means the sum of the Price and the Delivery Price, or any other agreed payments;
    4. “VAT” means value added tax pursuant to applicable legislation;
    5. “Invoice” means a tax document issued in accordance with the Value Added Tax Act for the Total Price;
    6. “Order” means Your binding offer to conclude an Agreement with Us for the purchase of Goods;
    7. “Order Confirmation” means Our acceptance of the Order sent to Your e-mail address;
    8. “Consumer” means any individual who, outside the scope of his or her business activity or outside the independent exercise of his or her profession, concludes an Agreement with Us or otherwise deals with Us;
    9. “Entrepreneur” means a buyer who is not a Consumer, in particular Our dealer, distributor or other customer purchasing Goods for the purpose of their further resale or as part of its business activity;
    10. “You” means the person purchasing Goods from Us, referred to by legislation as the buyer;
    11. “Goods” means in particular acoustic (musical instrument) amplifiers, speaker cabinets and related accessories that may be purchased from Us, in particular Goods offered under the JAAZ Acoustics designation.

  2. GENERAL PROVISIONS AND INFORMATION
    1. Goods may be purchased from Us on the basis of an Order placed in the manner specified in Article 3 of the Terms and Conditions. The presentation of Goods on Our website, in catalogues, price lists or on social media is for information purposes only. We are not obliged to conclude an Agreement concerning Goods presented in this manner.
    2. When ordering Goods, You are obliged to provide Us with all information correctly and truthfully. We will consider the information You have provided to Us in the Order to be correct and truthful.
    3. The Goods are intended to be used in the manner described in the operating instructions and in the documentation supplied with the Goods. More detailed information on the safe use of the Goods is provided in Article 6 of the Terms and Conditions.
    4. The content of Our website and Our promotional materials is protected by copyright and rights to designations. Without Our prior consent, they may not be copied, modified or commercially used.

  3. CONCLUSION OF THE AGREEMENT
    1. The Agreement with Us may be concluded in the Czech language and, by agreement, also in the English language.
    2. You may place an Order with Us in particular by any of the following methods:
      1. by electronic mail sent to Our e-mail address;
      2. through the contact form on Our website;
      3. by telephone, in which case We will subsequently summarise the content of the Order placed in this manner in the Order Confirmation; or
      4. in person at Our registered office or business premises or at the business premises of Our dealer.
    3. In order for an Order to be processed, it should contain in particular:
      1. identification of the Goods ordered and their quantity, and, where applicable, the required specification (version, colour, equipment, etc.);
      2. the required method of delivery and payment; and
      3. Your identification and contact details, in particular first name and surname or business name, Company ID No. and VAT ID No. (if You are an Entrepreneur), delivery address, telephone number and e-mail address.
    4. Before You submit the Order, at Your request or where required by legislation, We will provide You with information on the Total Price and other terms of performance. By submitting the Order, You confirm that You have familiarised Yourself with these Terms and Conditions and agree to them.
    5. The Agreement is concluded at the moment when We deliver the Order Confirmation to the e-mail address specified in the Order. The Order Confirmation will include a summary of the Order (in particular the specification of the Goods, the Total Price, the method of payment and delivery) and these Terms and Conditions in the version effective on the date of the Order as an attachment; this version of the Terms and Conditions forms an integral part of the Agreement. If We send You a price quotation before conclusion of the Agreement, the Agreement is concluded by Your written acceptance of such quotation within the period specified therein.
    6. There may also be cases where We are unable to confirm the Order, in particular where the Goods are unavailable or where You order a larger quantity of Goods than We are able to supply. In such a case, We will contact You and send You an offer to conclude the Agreement in a form amended compared with the Order. The Agreement is then concluded at the moment when You confirm Our offer.
    7. If an obviously incorrect Price is stated for the Goods or in the Order, We are not obliged to supply the Goods to You at that Price, even if the Agreement has already been concluded. In such a situation, We will contact You without delay and send You an offer to conclude the Agreement in an amended form; the new Agreement is concluded at the moment when You confirm Our offer. An obvious error in the Price includes in particular a situation where the Price clearly does not correspond to the usual price of comparable goods or where a digit is missing from or has been added to the Price.
    8. By concluding the Agreement, You incur an obligation to pay the Total Price.
    9. If We provide You with a discount (for example on the basis of a discount code, quantity arrangement or individual offer), provision of the discount is conditional upon its being claimed no later than in the Order and upon fulfilment of the conditions under which the discount was provided. Discounts may not be combined unless expressly agreed otherwise.

  4. PRICE AND PAYMENT TERMS, RETENTION OF TITLE
    1. The Price is stated in Our offer, in the Order and in the Order Confirmation. In the event of a discrepancy between the Price stated in the offer or other materials and the Price stated in the Order Confirmation, the Price stated in the Order Confirmation shall apply.
    2. Prices intended for Consumers are stated inclusive of VAT and all charges prescribed by law. Prices intended for Entrepreneurs may be stated exclusive of VAT; in such a case, We will expressly state this.
    3. Unless otherwise stated in the Order Confirmation, in an individual agreement or in the current price list, You shall pay the Total Price after conclusion of the Agreement and before handover of the Goods, by bank transfer to Our bank account specified in the Invoice or in the Order Confirmation. The specific method of payment (in particular advance payment, payment against an Invoice with an agreed due date, deposit or cash on delivery), the amount of any deposit and the due date will always be stated in the Order Confirmation, the Invoice or an individual agreement.
    4. If, in a particular case, We allow You to make payment through a payment gateway or another payment service provider, execution of the payment shall also be governed by the terms and conditions of that provider, of which We will inform You in advance.
    5. The Total Price is deemed paid at the moment the relevant amount is credited to Our account or, in the case of payment in cash or cash on delivery, at the moment the amount is handed over.
    6. The Invoice will be issued electronically and sent to Your e-mail address; with Your consent, Our obligation to issue proof of purchase of the Goods is thereby fulfilled.
    7. If You are in default with payment of any amount, We are entitled to claim default interest in the amount determined by legislation and to suspend deliveries of Goods until full payment has been made.
    8. You acquire title to the Goods upon full payment of the Total Price, but not earlier than upon taking delivery of the Goods.

  5. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE GOODS
    1. We will deliver the Goods to You within the period specified in the Order Confirmation. If no delivery period has been agreed, We will deliver the Goods to You without undue delay, but no later than thirty (30) days from conclusion of the Agreement or, as applicable, from payment of the Total Price or the agreed deposit where advance payment has been agreed. The stated period shall not apply to Goods manufactured to order or according to Your individual requirements, for which We will specify the delivery period in the Order Confirmation.
    2. We will deliver the Goods to You in the manner agreed in the Order Confirmation, generally:
      1. through a carrier or transport service; or
      2. by personal collection at Our registered office or business premises or at the business premises of Our dealer by prior arrangement; We will always inform You by e-mail when the Goods are available for collection.
    3. The delivery time of the Goods depends on their availability and on the selected method of delivery and payment. Delivery times stated in Our offer or on Our website are indicative.
    4. Upon taking delivery of the Goods from the carrier, You are obliged to inspect the integrity of the packaging of the Goods and, in the event of any apparent defects, to notify the carrier and Us of this fact without delay. If the packaging is damaged in a manner indicating unauthorised handling of the consignment, You are not obliged to accept the Goods from the carrier.
    5. If You breach Your obligation to take delivery of the Goods, except in the cases under Article 5.4 of the Terms and Conditions, this shall not constitute a breach of Our obligation to deliver the Goods to You, nor shall it constitute withdrawal from the Agreement on Your part. In such a case, We are entitled to withdraw from the Agreement due to Your material breach of the Agreement or, alternatively, to store the Goods, for which We shall be entitled to remuneration corresponding to the reasonably incurred storage costs.
    6. If, for reasons attributable to You, the Goods have to be delivered repeatedly or by a method other than that agreed, You are obliged to reimburse Us for the reasonably incurred costs associated therewith.
    7. The risk of damage to the Goods passes to You at the moment You take delivery of them. If You do not take delivery of the Goods, except in the cases under Article 5.4 of the Terms and Conditions, the risk of damage passes to You at the moment when You had the opportunity to take delivery of the Goods but failed to do so for reasons attributable to You. If You are an Entrepreneur and the Goods are transported by a carrier, the risk of damage passes to You upon handover of the Goods to the first carrier.
    8. If an extraordinary circumstance preventing delivery of the Goods occurs (in particular a production outage or delay by Our supplier), We will inform You thereof without undue delay and inform You of the new expected delivery time or, where applicable, that it will not be possible to deliver the Goods.

  6. SAFE USE OF THE GOODS, DOCUMENTATION AND TAKE-BACK OF ELECTRICAL EQUIPMENT
    1. The Goods are electrical equipment intended for connection to the electrical mains. Before using the Goods for the first time, You are obliged to familiarise Yourself with the operating instructions and safety instructions supplied with the Goods and to use the Goods exclusively in accordance with them.
    2. Together with the Goods, We will provide You in particular with operating instructions in the Czech language and other documentation required by legislation. Declarations of Conformity for individual types of Goods will be provided to You upon request and are available on Our website.
    3. In particular, We draw Your attention to the following:
      1. the Goods must not be used in a damp environment, exposed to dripping or splashing water, or used in an environment for which they are not intended;
      2. the Goods heat up during operation and adequate ventilation must be ensured and their ventilation openings must not be covered;
      3. if the Goods are fitted with vacuum tubes, the vacuum tubes are consumable items and their replacement and any servicing of the internal parts of the Goods may only be carried out by a person with the appropriate professional qualifications;
      4. the Goods may produce high sound pressure levels that may result in hearing damage; and
      5. the Goods must not be tampered with, modified or repaired in an unqualified manner and must not be operated with a damaged power cable or damaged enclosure.
    4. The Goods constitute electrical equipment within the meaning of Act No. 542/2020 Coll., on End-of-Life Products, as amended. At the end of their service life, the Goods and their components must not be disposed of in mixed municipal waste and must be handed over at a take-back point. Information on take-back points will be provided to You upon request and is stated on Our website. When purchasing new Goods from Us, You are entitled to the free take-back of electrical equipment originating from households of a similar type and use, to the extent specified by legislation.
    5. We are not liable for defects and damage arising as a result of use of the Goods contrary to the operating instructions or safety instructions, as a result of unqualified intervention in the Goods, connection of the Goods to an unsuitable load or unsuitable power supply, or as a result of mechanical damage to the Goods.

  7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
    1. We are liable to You for the Goods being free from defects upon receipt, in particular that the Goods:
      1. conform to the agreed description, type and quantity, as well as the agreed quality, functionality, compatibility, interoperability and other agreed characteristics;
      2. are suitable for the purpose for which You require them and to which We have agreed;
      3. are supplied with the agreed accessories and instructions for use, including assembly or installation instructions;
      4. are suitable for the purpose for which Goods of this type are normally used;
      5. in terms of quantity, quality and other characteristics, including durability, functionality, compatibility and safety, correspond to the usual characteristics of Goods of the same type that You may reasonably expect, also taking into account public statements made by Us or another person in the same contractual chain, in particular through advertising or labelling;
      6. are supplied with accessories, including packaging and other instructions for use, which You may reasonably expect; and
      7. correspond in quality or workmanship to the sample or model provided to You before conclusion of the Agreement.
    2. The provisions of Article 7.1(i) to (vii) of the Terms and Conditions shall not apply where, before conclusion of the Agreement, We specifically informed You that a particular characteristic of the Goods differed and You expressly agreed to this when concluding the Agreement.
    3. The rights and obligations concerning rights arising from defective performance are governed by generally binding legislation, in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
    4. If the Goods have a defect, You may notify Us thereof and exercise Your rights arising from defective performance (make a complaint regarding the Goods) by sending an e-mail or letter to Our addresses stated in the heading of the Terms and Conditions or in person at Our registered office. You may use the model complaint form constituting Annex No. 1 to the Terms and Conditions. Please send the Goods subject to complaint in packaging ensuring sufficient protection during transport, if possible in the original packaging.
    5. If the Goods have a defect, You have the right:
      1. to have the defect remedied by delivery of new Goods free from defects or by delivery of a missing part of the Goods; or
      2. to have the defect remedied by repair of the Goods, unless the selected method of remedying the defect is impossible or, compared with the other method, disproportionately costly, which shall be assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to You. We are entitled to refuse to remedy the defect if doing so is impossible or disproportionately costly.
    6. You are further entitled to a reasonable discount from the Price or to withdraw from the Agreement if:
      1. We refuse to remedy the defect or fail to remedy it in accordance with legislation;
      2. the defect occurs repeatedly;
      3. the defect constitutes a material breach of the Agreement; or
      4. it is apparent from Our statement or from the circumstances that the defect will not be remedied within a reasonable period or without significant inconvenience to You.
    7. You are not entitled to withdraw from the Agreement if the defect in the Goods is insignificant.
    8. Wear and tear caused by normal use of the Goods does not constitute a defect in the Goods, nor does wear and tear corresponding to the extent of previous use in the case of used Goods. Normal wear and tear or exhaustion of the service life of consumable items (in particular vacuum tubes) shall also not constitute a defect in the Goods where it corresponds to the extent of their use.
    9. You are not entitled to rights arising from defective performance if You caused the defect Yourself, nor in the cases specified in Article 6.5 of the Terms and Conditions.
    10. If You are a Consumer, You may notify a defect occurring in the Goods within twenty-four (24) months of taking delivery of the Goods. If the defect manifests itself within one year of receipt, the Goods shall be presumed to have been defective upon receipt unless the nature of the Goods or the defect precludes this.
    11. When You make a complaint, We will issue You with written confirmation stating the date on which the complaint was made, the content of the complaint, the manner in which You request the complaint to be resolved, and Your contact details for the purpose of providing information on resolution of the complaint.
    12. If You are a Consumer, We will resolve the complaint and inform You of its resolution no later than thirty (30) days from the date on which it was made, unless We agree on a longer period. If this period expires without the complaint being resolved, You may withdraw from the Agreement or request a reasonable discount. We will issue You with confirmation of the date and manner in which the complaint was resolved.
    13. If the complaint is justified, You are entitled to reimbursement of reasonably incurred costs associated with making the complaint; You are obliged to substantiate such costs. If the defect has been remedied by delivery of new Goods, You are obliged to return the original Goods to Us, but We shall bear the reasonably incurred costs of their return.
    14. If, in addition to Your statutory rights, We provide You with a guarantee of quality, its scope, duration and conditions shall be determined by the warranty certificate or by the statement contained in Our offer or in the Order Confirmation. Provision of a guarantee of quality shall not affect Your statutory rights arising from defective performance.

  8. WITHDRAWAL FROM THE AGREEMENT
    1. Withdrawal from the Agreement may take place for the reasons and in the manner specified in this Article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated, or for reasons stipulated by legislation.
    2. If You are a Consumer and the Agreement was concluded at a distance or off Our business premises, You have, in accordance with Section 1829 of the Civil Code, the right to withdraw from the Agreement without giving any reason within fourteen (14) days from the date of taking delivery of the Goods. If the subject matter of the Agreement was the delivery of several items or parts of the Goods, this period commences on the date of delivery of the last item or part of the Goods and, if the Goods are supplied regularly and repeatedly, on the date of delivery of the first delivery.
    3. You may withdraw from the Agreement by any unequivocal statement made to Us (in particular by sending an e-mail or letter to Our addresses stated in the heading of the Terms and Conditions). You may use the model withdrawal form constituting Annex No. 2 to the Terms and Conditions. The withdrawal period shall be deemed to have been observed if You send Us the notice of withdrawal during that period.
    4. Even if You are a Consumer, however, You may not withdraw from the Agreement in the cases specified in Section 1837 of the Civil Code, in particular where the supply concerns Goods that have been modified or manufactured according to Your requirements or adapted to Your personal needs (custom-made Goods), or the supply of Goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return after You have broken the seal.
    5. If You withdraw from the Agreement pursuant to Article 8.2 of the Terms and Conditions, You are obliged to send or hand the Goods back to Us without undue delay, no later than fourteen (14) days from the date of withdrawal, and You shall bear the costs associated with returning the Goods to Us. Given the nature and weight of the Goods, such costs may correspond to the standard transport charges applied by carriers; the Goods cannot be returned by ordinary postal consignment. You are, however, entitled to reimbursement by Us of the Delivery Price, but only in an amount corresponding to the least expensive method of delivery of the Goods offered by Us.
    6. If You withdraw from the Agreement, We will refund the funds received from You within fourteen (14) days from the date of withdrawal, using the same method by which We received them from You or by another method agreed between Us. However, We are not obliged to refund the funds before We receive the Goods back or before You provide Us with proof that You have sent the Goods back to Us. Please return the Goods to Us complete, clean, if possible including the original packaging, with all components, accessories and documentation.
    7. If You withdraw from the Agreement pursuant to Article 8.2 of the Terms and Conditions, You are liable to Us for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to familiarise Yourself with their nature, characteristics and functionality, i.e. in a manner other than how You would familiarise Yourself with the Goods in a physical retail store. We are entitled to set off Our claim arising on this basis against Your claim for reimbursement of the Price.
    8. We are entitled to withdraw from the Agreement at any time before We deliver the Goods to You if there are objective reasons why it is not possible to deliver the Goods (in particular reasons attributable to third parties or reasons arising from the nature of the Goods). We may also withdraw if it is apparent that You deliberately provided incorrect information in the Order or if You are more than fourteen (14) days in default with payment of the Total Price or a deposit thereon. Withdrawal shall take effect on the date on which it is delivered to You.

  9. SPECIAL PROVISIONS FOR ENTREPRENEUR BUYERS AND DEALERS
    1. The provisions of this Article shall apply only if You are an Entrepreneur. This Article shall not apply to Consumers.
    2. The provisions of the Terms and Conditions and legislation intended exclusively for the protection of consumers shall not apply to You. In particular, You therefore do not have the right to withdraw from the Agreement pursuant to Article 8.2 of the Terms and Conditions, and neither the period under Article 7.10 of the Terms and Conditions nor the presumption that the Goods were defective upon receipt shall apply in Your favour.
    3. You are obliged to inspect the Goods as soon as possible after the risk of damage to the Goods has passed to You and to notify defects without undue delay after You could have discovered them upon timely inspection and with sufficient care. You are obliged to notify hidden defects without undue delay after discovering them, but no later than one (1) year from delivery of the Goods.
    4. If defective performance constitutes a material breach of the Agreement, You shall have the rights under Section 2106 of the Civil Code; otherwise, You shall have the rights under Section 2107 of the Civil Code, while the choice of the manner in which the complaint is resolved shall be made by Us.
    5. We shall not be liable to You for loss of profit, indirect or consequential damage, or damage caused by third parties. Our total liability for damages arising from one Agreement is limited to the amount of the Total Price of the specific Order to which the damages relate. This limitation shall not apply to damage caused intentionally or through gross negligence, to harm to the natural rights of an individual, or in other cases where such limitation is not permitted by legislation.
    6. If You resell the Goods to end customers, You are obliged to comply with Our instructions regarding the presentation and labelling of the Goods, supply the Goods to end customers complete with all documentation and instructions in the language of the country of sale, refrain from modifying the Goods or their labelling, and fulfil Your own obligations as seller towards end customers. You are not entitled to act on Our behalf or to provide, on Our behalf, any statements, guarantees or assurances regarding the characteristics of the Goods beyond Our documentation.
    7. Use of Our trademarks, business name, logo and other designations is permitted only to the extent necessary for the promotion and resale of the Goods and in accordance with Our instructions. This does not grant You any licence or other right to such designations beyond the aforementioned scope.
    8. More detailed terms of cooperation (in particular price levels, volume targets, territorial scope and marketing support) may be agreed in a separate dealer or framework agreement, which shall take precedence over these Terms and Conditions in the event of any conflict.

  10. RESOLUTION OF DISPUTES WITH CONSUMERS
    1. We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code..
    2. Consumer complaints are handled through the e-mail address customamps@graaber.cz. Information on the resolution of a complaint will be sent to the buyer’s e-mail address.
    3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID No.: 000 20 869, website: www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Agreement. An application for the commencement of out-of-court dispute resolution may be filed no later than one year from the date on which You first exercised with Us the right that is the subject matter of the dispute.
    4. The contact point for consumers in cross-border disputes within the European Union is the European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, website: www.evropskyspotrebitel.cz.
    5. Supervision of compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is exercised by the Czech Trade Inspection Authority.

  11. FINAL PROVISIONS
    1. If the legal relationship between Us and You contains an international element (for example, if We supply Goods outside the territory of the Czech Republic), the relationship shall always be governed by the laws of the Czech Republic, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. If You are a Consumer, this provision shall not affect Your rights arising from mandatory provisions of the laws of the country of Your habitual residence.
    2. If You are an Entrepreneur, the Czech courts shall have jurisdiction to decide disputes arising from the Agreement, with territorial jurisdiction lying with the general court having jurisdiction according to Our registered office.
    3. All written correspondence between Us and You will be delivered by electronic mail. Our e-mail address is stated in the heading of the Terms and Conditions. We will deliver correspondence to Your e-mail address specified in the Order or in the Agreement or, where applicable, to the e-mail address from which You contacted Us.
    4. The Agreement may be amended only by agreement of the contracting parties. However, We are entitled to unilaterally amend and supplement these Terms and Conditions; such amendment shall not affect Agreements already concluded, but only Agreements concluded after the amendment takes effect. If We are to supply Goods to You regularly and repeatedly under the Agreement, We will send information on an amendment to the Terms and Conditions to Your e-mail address at least fourteen (14) days before it takes effect, and You are entitled to terminate such Agreement within fourteen (14) days of receipt of the information, subject to a notice period of two (2) months.
    5. We shall not be liable for failure to fulfil Our obligations caused by circumstances excluding liability within the meaning of Section 2913(2) of the Civil Code (in particular a natural disaster, armed conflict, epidemic, decision of a public authority, interruption of energy supplies or failure of subcontractors), for the duration of such circumstances. If such an impediment lasts longer than thirty (30) days, both We and You are entitled to withdraw from the Agreement.
    6. The Agreement, including the Terms and Conditions, is archived by Us in electronic form but is not accessible to You. You will always receive these Terms and Conditions and the Order Confirmation containing a summary of the Order by e-mail and will therefore have access to the Agreement without requiring Our cooperation. We recommend that You save the Order Confirmation and the Terms and Conditions.
    7. The Terms and Conditions include a model complaint form (Annex No. 1) and a model withdrawal form (Annex No. 2).
    8. These Terms and Conditions shall take effect on [TO BE COMPLETED].

 

Annex No. 1
Complaint Form

Addressee: Graaber amps s.r.o., Company ID No.: 220 93 249, with its registered office at Boleslavova 53/15, Nusle, 140 00 Prague 4, e-mail: customamps@graaber.cz

Making a Complaint

Date of conclusion of the Agreement:
First name and surname / business name:
Address:
E-mail address:
Goods subject to complaint (type, serial number):
Date of receipt of the Goods:
Description of defects in the Goods:
Proposed manner of resolving the complaint:

At the same time, I request the issuance of confirmation that the complaint has been made, stating when I exercised this right, the content of the complaint, the manner in which I request the complaint to be resolved, together with my contact details for the purpose of providing information on the resolution of the complaint.

Date:
Signature:

 

Annex No. 2
Form for Withdrawal from the Agreement

Addressee: Graaber amps s.r.o., Company ID No.: 220 93 249, with its registered office at Boleslavova 53/15, Nusle, 140 00 Prague 4, e-mail: customamps@graaber.cz

I hereby give notice that I withdraw from the Agreement for the purchase of the following Goods:

Date of conclusion of the Agreement:
Date of receipt of the Goods:
First name and surname:
Address:
E-mail address:
Specification of the Goods to which the withdrawal relates:
Method for refunding the funds or, where applicable, bank account number:

Information:
If the buyer is a consumer, the buyer has the right to withdraw from an agreement concluded at a distance or off the seller’s business premises without giving any reason within 14 days from the date of receipt of the goods, except in the cases specified in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended. If the subject matter of the agreement consists of several items of goods or the delivery of several parts of goods, the period begins to run on the date of delivery of the last item or part of the goods; if the goods are to be supplied regularly and repeatedly, on the date of delivery of the first delivery.

The buyer shall notify the seller of the withdrawal in writing at the address of its registered office or electronically at the e-mail address stated in this form.

If the buyer withdraws from the agreement, the buyer shall send or hand over to the seller, without undue delay and no later than 14 days from the date of withdrawal, the goods received from the seller, and shall bear the costs associated with returning the goods.

The seller shall refund to the buyer, without undue delay and no later than 14 days from withdrawal from the agreement, all funds, including delivery costs, received from the buyer under the agreement, using the same method. If the buyer selected a method of delivery other than the least expensive method of delivery offered, the seller shall refund the delivery costs only in the amount corresponding to the least expensive method of delivery offered. The seller is not obliged to refund the funds received before the seller receives the goods back or before the buyer proves that the goods have been sent.

Date: 1.1.2026
Graaber amps s.r.o.